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Job Vacancy at PPS South Africa, Damage Moderator

Full Time

Website PPS

PPS has more than 150 000 members who enjoy access to a comprehensive suite of financial and healthcare products that are specifically tailored to meet the needs of graduate professionals.

Job Vacancy at PPS South Africa, Damage Moderator. PPS South Africa invites applicants to apply for Damage Moderator job in Johannesburg Metropolitan Area.

PPS is the largest South African company of its kind, exclusively for graduate professionals, that still embraces an ethos of mutuality, which means that it exists solely for the benefit of its members. Members receive profit allocations based on the qualifying life risk products they hold with PPS. Thus, PPS members with qualifying products could share in the profits of PPS Insurance, PPS Investments, PPS Short-Term Insurance and PPS Healthcare Administrators via annual allocations to the unique PPS Profit-Share Account. In addition, the more products members hold across these PPS businesses, the larger their percentage of earnings through the PPS Cross-Holdings Profit-Share Booster.

About the job

Purpose of the Job:

PPS Short Term Insurance is looking for a suitable candidate who will be responsible for managing the costs and risks associated with repair of vehicles. They will need to ensure PPS Short Term Insurance (STI) adheres to the South African Insurance Association (SAIA) code of conduct in terms of the coding when writing off of vehicles. This role will be responsible for ensuring that the customer vehicle warranties are upheld during the repair process. The successful incumbent must ensure repairs are done within the prescribed turnaround time and to the prescribed standards to ensure customer satisfaction.

Main duties and responsibilities:

  • Approval of all Repair quotations:

·      Confirming if a new, alternative or used part should be use for the approved vehicle repairs

·      Ensuring that the correct repairer is selected for warranty and non-warranty repairs

·      Checking labour hours, parts and repairs are allocated and approved correctly

·      Ensuring that only PPS STI approved Preferred Service providers are used for the repair of all vehicles

·      Managing the service levels of panel beaters

·      Panel beater liaison and relationship management

·      Damage Assessor liaison and relationship management

·      Third Party Liability cost management

·      Reviewing the final repair cost ensuring that PPS STI is correctly billed

·      Complaints management

·      Conducting regular audits on repairs and providers to ensure the required standards and service level agreements (SLAs) are met

·      Record keeping which clearly reflects the cost savings and efficiencies within the repairs process


  • Matric (Grade 12)
  • Audatex Qualified
  • VDQ Member
  • CFE (Advantage for Fraud Identification)


  • Minimum 10 years’ experience in assessing and moderation
  • Minimum 10 years’ experience in Short Term Insurance environment

Knowledge and Skills:

  • Vehicle assessing
  • Moderation
  • Investigation / Auditing
  • Costing
  • Customer service
  • Complaint resolution
  • Excellent communication – verbal and written
  • Results-orientated
  • Procurement
  • Attention to detail


  • Applying expertise and knowledge
  • Working with people
  • Achieving personal work goals and objectives
  • Adapting and responding to change
  • Adhering to principles and values
  • Responsible and accountable
  • Effective communication
  • Results-orientation

Preference will be given to Employment Equity candidates

To apply for this job please visit

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