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Job Opportunity at MTN South Africa, Specialist Fixed Sales

Full Time

Website MTN South Africa

MTN South Africa is a Telecommunications company located in South Africa. MTN is listed on the Johannesburg Stock Exchange (JSE) under the share code MTN and enjoys approximately 37% of market share in South Africa. The company provides voice, data and telemetry offerings and solutions to its 20 million customers in South Africa.

Job Opportunity at MTN South Africa, Specialist Fixed Sales. MTN South Africa invites applicants to apply For Specialist Fixed Sales Vacancy.

MTN South Africa is a Telecommunications company located in South Africa. MTN is listed on the Johannesburg Stock Exchange (JSE) under the share code MTN and enjoys approximately 37% of market share in South Africa. The company provides voice, data and telemetry offerings and solutions to its 20 million customers in South Africa.

Mission

To market and sell a portfolio of specialised Connectivity & ICT Services and the fixed sales specialist will be solely responsible for hunting new fixed/ICT customers across defined territory. To implement strategies for a portfolio of accounts direct or in conjunction with the account managers (farmers) and, maximizing MTN’s growth, profitability and market share and to provide input into operational and tactical strategies in order to grow revenue. The role also exists to ensure financial performance and targets are met; and provide end to end client experience.

Key Performance Areas: 

Key Tasks: 

Driving Profitable growth for MTN Business

• Achieve weekly/ monthly and annual sales targets

• Sole responsible for hunting new fixed customers across the defined territory

• Demand generation and pipeline management

• Work closely with the Direct Sales team to jointly increase sales and maximise revenue for the  Connectivity & ICT business

Ensuring a Culture of Operational Excellence

• Accurate Planning and forecasting

• Provide input into operational and promotional planning which will ensure revenue growth within  an allocated portfolio of accounts.

• Monitor growth opportunities through competitor activity scanning and feedback to business on  such opportunities for further development.

• Recommend ways to exploit new opportunities to grow the business further

• Provide input into the fine tuning of processes, systems and support in line with changing work  practices.

Connectivity & ICT Sales Portfolio Management

• Work closely with the product team to understand the current market, clients and future  requirements

• Maintain a thorough knowledge of market commercial terms of agreements and manage and grow  commercial relationships within assigned portfolio of accounts

• Management and maintenance of pipeline development, sales plans and promotional plans for the  specialist Connectivity & ICT sales area.

• Provide assistance with the end-to-end management of clients’ accounts under the Head of’s  supervision.

• Resolve escalated issues or escalate as appropriate.

• Implement innovative promotional activities in line with Marketing and channel objectives,  requirements and guidelines.

• Increase MTN’s Brand presence continuously by increasing MTN influence within the Connectivity  & ICT sales portfolio area.

• Provide input into the forecasting of acquisition numbers, retention numbers, implementation  team requirements and stock required for the allocated Connectivity & ICT sales portfolio area.

• Liaise with relevant areas to ensure delivery of SLA for the assigned Connectivity & ICT Sales  Portfolio area (e.g. Connectivity, Unified Communications, Cloud, Security, etc).

• Liaise with Marketing and Training to ensure provision of effective information and training as  required.

• Provide regular feedback on competitive threats to MTN business and advice on product/service  enhancement requirements.

• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated  Connectivity & ICT sales portfolio area and provide recommendations as appropriate.

• Prepare reports on pipeline development and sales performance as required.

• Comply and understand margins according to EBU principles

• Assist the company in shaping the future value proposition by creating unprecedented value and  opportunity for defined Connectivity & ICT customers.

• Build relationships within all layers of these markets.

• Sales planning including developing and execution of business plans, as well as tracking of  milestones.

Focus on providing Exceptional Client experience 

• Build and maintain solid relationships with all stakeholders.

• Provide on-going support to existing accounts and work actively towards creating new profitable  revenue streams through new accounts.

• Ensure all customer queries are attended to and resolved within agreed SLA’s.

• Ensure that customer specifications are met and that the customer is satisfied with the end  service and/or product.

• Consider the implications of actions to be taken for the customer / the effect of actions on  the customer.

• Provide advice on the best approach to reach the best results.

Ensuring appropriate governance and Quality Control measures 

• Utilize sound practices that comply with best practice, legislation or other regulations /  parameters / guidelines.

• Maintain quality standards that will enhance the customer experience and cost efficiency.

• Work consistently according to standard operating procedures.

• Analyse situations and take necessary action to ensure quality is maintained.

• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality  and customer service standards.

Project Management

• Contract management in line with Procurement Policies

• Co-ordinate project reporting

• Risk management

Business Analysis

• Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance

• Research and consider best practice, local conditions, trends, as well as competitor activity

• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

• Ensure effective implementation of the integrated project management model

• Risk management

Independent thought and Judgment: 

• Make decisions to drive immediate response times

• Prioritization of work.

• Goodwill credits within procedure and delegation of authority

• Evaluating credits and debits validity and allocating credit and debit value

• Dissemination of information.

• Improvement of processes and procedures

• Personal presentation in line with company image

Education:

• Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 4 years’ experience in an area of specialisation / ICT

• Experience working in a medium organization in sales department is essential, preferably in  fast moving industry

• ICT Experience is preferable

• 3 Years retail channel experience is preferred

Should you not hear from MTN within 14 days, please consider your application as unsuccessful.

To apply for this job please visit www.linkedin.com.

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